What software is required?
-
A broadband Internet
connection (DSL, cable, etc.)
-
The most recent version of
your browser
(Firefox & Internet Explorer provide optimal results)
-
Microsoft Windows 2000 with
SP4 or Windows XP with SP2
-
FlashPlayer 9 & Windows
Media Player 10 with most recent security update
-
1 gigabyte of available
hard-drive space
-
1 GHz processor or greater
(supports simultaneous record/playback features)
MyLibraryDV's software
will automatically detect and alert you of any necessary Player
upgrades to access the service and will aid in their installation.
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Can I use a Mac with the service?
MyLibraryDV will run on
a Mac as long as Microsoft Windows XP and Windows Media Player 10
are installed though most Macs currently do not have the ability to
install this software.
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Why must the manager be
installed?
The manager is necessary to
securely download MyLibraryDV programs. After
installing the manager the first time, use the desktop icon or the
icon in the program listings to launch the MyLibraryDV
player.
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How can I browse through the
different titles on the site?
You can either choose a program from the
alphabetical listing under the Channel Guide on the left side of the
screen or from the program titles with images in the center screen.
To choose from the alphabetical listing under the Channel Guide on
the left side of the screen, click on your desired category such as
Travel or Food, and then on your specific topic of interest. Here
you will find an alphabetical listing of the programs for easy
browsing. If you wish to view more information about the program you
can click on the title or the "I" button. Both take you to a
program information window where you will find the program synopsis,
additional information such as the download size and duration of the
video and a "Download" icon.
Clicking on an individual program from the image and title display
in the center screen will make the program information window appear
as above.
Please view the flash demonstration in the
Help section for more information on this option.
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How are programs downloaded?
Simply click the "Download"
icon. The title will be added to your "My Downloads" play list and
will begin to download immediately.
If the Internet connection is lost while downloading a program,
simply reestablish the connection and the manager will resume the
download from the point it was interrupted.
The MyLibraryDV application does not need to remain
open during the period of the download. The download manager will
automatically continue to download the content even when the main
application is closed, as long as the Internet connection remains
uninterrupted.
After programs have been downloaded, the MyLibraryDV
Player accesses the content from the computer's hard drive whether
or not there is a connection to the Internet.
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How long does it take to
download a program?
The amount of time it takes
to download MyLibraryDV content depends on a
combination of factors, such as the length of the program, the
connection speed, and the hardware configuration of the personal
computer.
Videos are automatically downloaded one at a time, although multiple
programs may be selected. It is possible to change the order of the
programs in the queue. Simply click on the title of the program to
take priority - the default behavior for the manager is to download
programs in the order they were selected.
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How many programs can be
checked out at one time?
You may have up to 10
downloaded programs at any given time as long as space on your
computer's hard drive is available. Each program has a 7-day
checkout period and you can view the time remaining on each program
by going to your "My Downloads" play list. The time remaining to
watch the program is displayed next to the "Play" icon.
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How can the status of
downloads be checked?
The progress of the
download can be checked by dragging the cursor over the status bar
in the "My Downloads" play list to display the percentage
downloaded.
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When and how can programs be
viewed?
Because of
MyLibraryDV's cutting-edge progressive download technology,
content can be viewed either while the video is being downloaded or
after it is complete.
Within a few minutes after the downloading begins, the "Play" button
will appear. At this point, your program can be viewed while it
continues to download. If you choose to view a program while the
download progresses, be aware that varying connection speeds can
cause momentary pauses in play called buffering. Buffering results
when the viewed portion of the file "catches up" to the downloading
file. Internet speeds are impacted by a number of variables, such as
how many users are on a single trunk line or the age of your
computer. If buffering occurs, a text message will appear below the
picture, encouraging you to pause for several minutes to allow the
program to download further. If buffering continues, your best
viewing experience may only occur with completely downloaded
programs.
If you choose to wait for the completed download, open the
MyLibraryDV Player, go to your "My Downloads" play list and
click on the "Play" button next to the title you wish to view.
Using a cable hook-up, programs may be viewed on a television or
other monitor. Please view the flash demo in the "Help" section for
more information on this option.
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May downloaded programs be
transferred to external devices?
MyLibraryDV works only on the hard drive to which
the file was originally downloaded. Files cannot be transferred to
an external device.
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How is a video deleted that
has been previously downloaded?
All programs are
automatically deleted when the 7-day checkout period expires. If you
choose to delete programs manually, open the Player and identify the
title to be deleted. Click on the "Trashcan" icon to delete the
program from both the Player and the associated computer hard drive.
Deleted programs still count toward your 10 allowable downloads if
they are within the 7-day check-out period.
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Can I change the viewing size of the frame?
The MyLibraryDV Player works in much
the same way as the Windows Media Player. The bars or framing around
the video disappear after approximately 5 to 10 seconds of the mouse
remaining inactive, resulting in the maximum picture size. To
reinstall the frame, simply move your cursor to the edge of the
picture. If you would like the frame to remain while viewing, leave
your cursor on the edge of the picture.
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How do I adjust the volume on MyLibraryDV?
The default setting for
programs on MyLibraryDV is at the highest level for
sound. You can adjust the volume in two ways - you may operate the
volume scroll bar in the frame, or locate the speaker icon in your
toolbar and adjust the volume from there.
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How do I return to my library's home page
from MyLibraryDV?
Simply click on J.V.
Fletcher Library
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If MyLibraryDV does not
operate properly, what additional troubleshooting steps can I perform?
-
Check to ensure that system
time, time zone, and date are correct
-
If the computer is running
a personal firewall, allow bi-directional traffic from
MyLibraryDV
-
Disable pop-up blockers
that inadvertently block
MyLibraryDV
-
Check internet connection
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Who can I contact if I am still unable
to operate MyLibraryDV successfully?
If you are still unable to
operate your MyLibraryDV
application successfully, please alert the Reference Desk, the Head
of Systems (978-692-5557), or the Assistant Director (inolen@westfordma.gov) immediately.
Created by dk
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